Communications & Marketing Coordinator
Salary:
$31.
91 - $40.
70 Hourly Location :
City Hall - Wilsonville, OR Job Type:
Full-time Job Number:
2023-00041E Department:
City Administration Opening Date:
07/17/2023 Closing Date:
8/6/2023 11:
59 PM Pacific Position Overview Culture is tremendously important to us.
To the extent that we coined a term for it - #thewilsonvilleway.
Our organization is powered by incredible people who are not only committed to public service but, just as importantly, to one another.
We are a work hard - play hard team that gives people a pathway to thrive and we have fun celebrating our successes.
When you join our team, whether you're front-and-center or behind-the-scenes, you can rest assured your work will have an impact.
Our enthusiasm for public service and our commitment to #thewilsonvilleway helps us focus on what really matters - the community we serve and the people we work with.
We are looking to add an energetic and community-minded social strategist to our Wilsonville team.
If you are passionate about connecting with people and building strong relationships and you have a flair for crafting compelling messages that inspire action and drive change, this is the opportunity for you! We are searching for someone who can partner with the team to create content calendars and pillars, including posting priorities that will attract new followers and reach high views.
As our Communications & Marketing Coordinator you will create impressive, professional, and dynamic video, photography, and social media content using strategic campaigns that inform and engage the community.
You should have a fluency in social culture and ideas and a track record of promoting new ways to show up in social channels.
You should also have a deep understanding of social insights, trends, platforms, and behaviors - and the ability to communicate them in simple and impactful ways.
Most importantly, you should believe in our core values and be excited to build fandom with our passionate community.
Sound interesting? Apply today! Qualified candidates will have Bachelor's degree from an accredited college or university with major course work in communications, public relations, marketing, journalism, public administration; 2 years of increasingly responsible experience in communication, marketing, and/or and public information programs; and at least 1 year managing social media and developing videos in a business.
Please ensure you complete all sections of the application and answer all supplemental questions.
Additional information regarding this position, including minimum qualifications and essential job functions, can be found below.
Under general direction, performs a variety of activities to build awareness of City projects, events, policies and programs, focusing on social media engagement, multi-media content development, video shooting and production, and activities to support inclusive outreach.
Monitors social channels to engage with community as appropriate.
Schedules and develops content to be shared on multiple City channels in support of the work of the City Council, staff, Boards, agency partners, and community-based organizations.
Reports directly to the Communications & Marketing Manager.
Exercises no direct supervision of staff.
Responsibilities ESSENTIAL JOB FUNCTIONS The following tasks are representative and not to be considered all inclusive.
Oversee day-to-day management of the City's social media sites, including scheduling, posting, amplifying content and responding timely to questions and concerns from community members.
Develop multi-media content, including video packages, GIFs, photos, infographics, fliers, display ads, etc.
Understand and explore new and emerging content platforms, and make recommendations for implementation as necessary.
Build awareness of City programs, events and goals across social media channels, websites and other platforms.
Post content on the City's websites, adhering to style and branding guidelines, and maintaining consistency of message, voice and style.
Complete tasks identified in Administration meetings, Council/Board meetings, or cross-functional staff meetings as directed.
Provide support for Communications and Marketing Manager as directed.
Write and edit stories and/or news releases for publication in Boones Ferry Messenger, employee newsletter, e-newsletters and/or City website(s).
Develop and execute of strategies and tactics (including managing translated content) to improve engagement with non-English speakers.
Analyze and report online engagement, develop performance measures using qualitative and quantitative metrics, and provide reports and recommendations.
Develop and maintain content calendars that include upcoming projects, events, meetings, and dates of significance.
Assist in content development for two City websites, including website building, editing, collaboration with other departments, recommendations for improvements and features.
Support the City's communications goals, objectives, and timelines.
Perform additional duties and special projects in general support of the City's Administration department, as needed.
Customer Service Standards for Employees These standards are to ensure the organization is focused on providing high quality service to the public and other employees.
Employees are expected to meet these standards as part of their job responsibilities.
Communication Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
Gather necessary information to assist the customer.
Where possible, handle issues/questions/requests without transferring customer to someone else.
Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
Address difficult or contentious issues in a constructive manner.
Be positive and enthusiastic when speaking with customers.
Respect Be courteous and polite.
Treat customers with dignity and respect.
Understand customer's expectations and treat them as a priority.
Actively listen and give customer undivided attention.
Appreciate differing perspectives, opinions, and needs.
Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.
Responsiveness Provide prompt and reliable service.
Respond to phone/email as soon as possible.
Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
Demonstrate a can-do approach.
Exhibit problem-solving skills leading to sound judgment and quality decisions.
Qualifications Education:
Bachelor's degree from an accredited college or university with major course work in communications, public relations, marketing, journalism, public administration or a related field OR equivalent technical training and experience that provides the required knowledge and skills; - AND -
Experience:
Two (2) years of increasingly responsible experience in communication, marketing, and/or and public information programs, including at least 1 year managing social media and developing videos in a business.
- OR - Any equivalent combination of education and experience Preferred Experience & Skills Experience in digital content production, including basic HTML Video editing in PremierPro or similar Extensive understanding of multiple social media channels Customer service experience Strong writing and editing skills Spanish fluency (write, read and speak) Knowledge, Skills, & Abilities Knowledge of principles, practices and applications of public information, community outreach and marketing.
Knowledge of social media Knowledge of website development/HTML Knowledge of digital photography, videography and digital editing Knowledge of copy editing and proofreading practices Knowledge of multi-media content creation for online distribution Knowledge of graphic design basics Knowledge of web content management systems (CMS) Knowledge of website ADA compliance practices Knowledge of search Engine Optimization (SEO) Knowledge of Microsoft programs, basic HTML, and Google Analytics.
Knowledge of InDesign, Illustrator, Photoshop Ability to collaborate, and support team-first culture Ability to maintain an open mind; hear and consider diverse voices and ideas.
Ability to meet deadlines, and remain calm under the pressure of deadlines Ability to treat co-workers with respect and dignity at all times Ability to communicate effectively, both verbally and in writing Ability to perform work with minimal supervision Ability to think creatively, follow digital industry trends to identify new/innovative communications tactics.
Ability to analyze and troubleshoot communications challenges using logical and creative thought processes Ability to facilitate successful working relationships with co-workers and be a positive influence Ability to respond quickly and effectively to co-workers and community members Ability to apply integrity, ingenuity, empathy and innovation in the performance of assigned tasks Ability to learn and adapt to rapidly changing information and technology Additional Information Work Environment:
Work is primarily performed in an environmentally controlled office environment but may have exposure to adverse weather conditions related to outdoor events.
Work assignments include evenings and weekends.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear.
Additionally, this position requires travel to/between city facilities via motor vehicle.
The employee is frequently required to use hands and fingers to handle, feel or operate objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift, carry, push, and pull materials and objects weighing up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Cognitive Functions:
The position incumbent works in a fast-paced office environment characterized by frequent deadlines, interruptions, and complex decision making processes.
Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services.
Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.
Work is performed with minimal direction and supervision.
Work routinely requires independent judgment and most problems are difficult with precedent occasionally available.
The incumbent must be capable of working effectively with coworkers and members of the public.
Concentration and focus are required to complete complex, detail oriented tasks.
Tools/Equipment Used:
General office equipment, including but not limited to:
computer, printer, telephone, mobile device, and copy machine.
Computer software including but not limited to:
word-processing, spreadsheet, social media, website, design, and database programs.
The City of Wilsonville offers a generous benefit package including:
Healthcare
Benefits:
The City offers an extensive employee benefit package, including medical, dental, vision, life, and long term disability plans.
Cost share amounts are dependent on an employee's full-time equivalent status.
Retirement:
The City is a member of the Oregon Public Employees Retirement System and currently contributes the employee's portion of the retirement system.
Employees may also elect to participate in one of two voluntary deferred compensation programs.
Wellness Program:
The City offers a generous wellness program, including gym membership reimbursements for employees Vacation:
Based on years of service, full-time employees begin accruing vacation leave at 12 days per year.
Sick Leave:
Full-time employees accrue 8 hours per month.
Holidays:
10 paid holidays per year.
01 If you are a veteran, select the option that best describes your veteran status.
Please note, you must provide proof of your eligibility for veteran's preference by attaching your DD-214 or your DD-215 to your application.
I am a qualified veteran I am a qualified, disabled veteran I am not a veteran 02 Please select the option which best describes your level of education:
I have a High School Diploma or GED I have completed some course work in Public Administration, Business, Communications, Public Relations, Marketing, Journalism, or a closely related field.
I have a Bachelor's degree in Public Administration, Communications, Public Relations, Marketing, Journalism, or a closely related field.
I have a Master's degree in Public Administration, Communications, Public Relations, Marketing, Journalism, or a closely related field.
I have a Bachelor's and/or a Master's degree in an unrelated field.
03 Please select the option which best describes your years of related
Experience:
I have less than 12 months of experience in communication, marketing, and/or and public information programs.
I have 12 - 23 months of experience in communications, public information/relations programs, marketing, or related work.
I have 24 - 35 months of experience in communications, public information/relations programs, marketing, or related work I have 36 - 59 months of experience in communications, public information/relations programs, marketing, or related work I have 60 or more months of experience in communications, public information/relations programs, marketing, or related work 04 Do you have at least at least 1 year of professional experience managing social media and developing videos for a business? Yes No 05 Do you have the following preferred experience/skills? (please ensure your application and/or resume clearly identifies your experience/skills) Experience in digital content production, including basic HTML Video editing in PremierPro or similar Extensive understanding of multiple social media Customer service experience Strong writing and editing skills Spanish fluency (write, read and speak) 06 Describe your current or most recent role which has prepared you for this opportunity, including your day-to-day outreach activities and applicable decision making processes.
Do not reference your resume.
If this does not apply to your experience, enter NA.
07 Briefly describe why you are interested in this position and how it fits into your short- and long-term career goals.
Required Question Recommended Skills Administration Adobe Illustrator Adobe In Design Adobe Photoshop Audio Equipments Branding Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
91 - $40.
70 Hourly Location :
City Hall - Wilsonville, OR Job Type:
Full-time Job Number:
2023-00041E Department:
City Administration Opening Date:
07/17/2023 Closing Date:
8/6/2023 11:
59 PM Pacific Position Overview Culture is tremendously important to us.
To the extent that we coined a term for it - #thewilsonvilleway.
Our organization is powered by incredible people who are not only committed to public service but, just as importantly, to one another.
We are a work hard - play hard team that gives people a pathway to thrive and we have fun celebrating our successes.
When you join our team, whether you're front-and-center or behind-the-scenes, you can rest assured your work will have an impact.
Our enthusiasm for public service and our commitment to #thewilsonvilleway helps us focus on what really matters - the community we serve and the people we work with.
We are looking to add an energetic and community-minded social strategist to our Wilsonville team.
If you are passionate about connecting with people and building strong relationships and you have a flair for crafting compelling messages that inspire action and drive change, this is the opportunity for you! We are searching for someone who can partner with the team to create content calendars and pillars, including posting priorities that will attract new followers and reach high views.
As our Communications & Marketing Coordinator you will create impressive, professional, and dynamic video, photography, and social media content using strategic campaigns that inform and engage the community.
You should have a fluency in social culture and ideas and a track record of promoting new ways to show up in social channels.
You should also have a deep understanding of social insights, trends, platforms, and behaviors - and the ability to communicate them in simple and impactful ways.
Most importantly, you should believe in our core values and be excited to build fandom with our passionate community.
Sound interesting? Apply today! Qualified candidates will have Bachelor's degree from an accredited college or university with major course work in communications, public relations, marketing, journalism, public administration; 2 years of increasingly responsible experience in communication, marketing, and/or and public information programs; and at least 1 year managing social media and developing videos in a business.
Please ensure you complete all sections of the application and answer all supplemental questions.
Additional information regarding this position, including minimum qualifications and essential job functions, can be found below.
Under general direction, performs a variety of activities to build awareness of City projects, events, policies and programs, focusing on social media engagement, multi-media content development, video shooting and production, and activities to support inclusive outreach.
Monitors social channels to engage with community as appropriate.
Schedules and develops content to be shared on multiple City channels in support of the work of the City Council, staff, Boards, agency partners, and community-based organizations.
Reports directly to the Communications & Marketing Manager.
Exercises no direct supervision of staff.
Responsibilities ESSENTIAL JOB FUNCTIONS The following tasks are representative and not to be considered all inclusive.
Oversee day-to-day management of the City's social media sites, including scheduling, posting, amplifying content and responding timely to questions and concerns from community members.
Develop multi-media content, including video packages, GIFs, photos, infographics, fliers, display ads, etc.
Understand and explore new and emerging content platforms, and make recommendations for implementation as necessary.
Build awareness of City programs, events and goals across social media channels, websites and other platforms.
Post content on the City's websites, adhering to style and branding guidelines, and maintaining consistency of message, voice and style.
Complete tasks identified in Administration meetings, Council/Board meetings, or cross-functional staff meetings as directed.
Provide support for Communications and Marketing Manager as directed.
Write and edit stories and/or news releases for publication in Boones Ferry Messenger, employee newsletter, e-newsletters and/or City website(s).
Develop and execute of strategies and tactics (including managing translated content) to improve engagement with non-English speakers.
Analyze and report online engagement, develop performance measures using qualitative and quantitative metrics, and provide reports and recommendations.
Develop and maintain content calendars that include upcoming projects, events, meetings, and dates of significance.
Assist in content development for two City websites, including website building, editing, collaboration with other departments, recommendations for improvements and features.
Support the City's communications goals, objectives, and timelines.
Perform additional duties and special projects in general support of the City's Administration department, as needed.
Customer Service Standards for Employees These standards are to ensure the organization is focused on providing high quality service to the public and other employees.
Employees are expected to meet these standards as part of their job responsibilities.
Communication Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
Gather necessary information to assist the customer.
Where possible, handle issues/questions/requests without transferring customer to someone else.
Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
Address difficult or contentious issues in a constructive manner.
Be positive and enthusiastic when speaking with customers.
Respect Be courteous and polite.
Treat customers with dignity and respect.
Understand customer's expectations and treat them as a priority.
Actively listen and give customer undivided attention.
Appreciate differing perspectives, opinions, and needs.
Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.
Responsiveness Provide prompt and reliable service.
Respond to phone/email as soon as possible.
Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
Demonstrate a can-do approach.
Exhibit problem-solving skills leading to sound judgment and quality decisions.
Qualifications Education:
Bachelor's degree from an accredited college or university with major course work in communications, public relations, marketing, journalism, public administration or a related field OR equivalent technical training and experience that provides the required knowledge and skills; - AND -
Experience:
Two (2) years of increasingly responsible experience in communication, marketing, and/or and public information programs, including at least 1 year managing social media and developing videos in a business.
- OR - Any equivalent combination of education and experience Preferred Experience & Skills Experience in digital content production, including basic HTML Video editing in PremierPro or similar Extensive understanding of multiple social media channels Customer service experience Strong writing and editing skills Spanish fluency (write, read and speak) Knowledge, Skills, & Abilities Knowledge of principles, practices and applications of public information, community outreach and marketing.
Knowledge of social media Knowledge of website development/HTML Knowledge of digital photography, videography and digital editing Knowledge of copy editing and proofreading practices Knowledge of multi-media content creation for online distribution Knowledge of graphic design basics Knowledge of web content management systems (CMS) Knowledge of website ADA compliance practices Knowledge of search Engine Optimization (SEO) Knowledge of Microsoft programs, basic HTML, and Google Analytics.
Knowledge of InDesign, Illustrator, Photoshop Ability to collaborate, and support team-first culture Ability to maintain an open mind; hear and consider diverse voices and ideas.
Ability to meet deadlines, and remain calm under the pressure of deadlines Ability to treat co-workers with respect and dignity at all times Ability to communicate effectively, both verbally and in writing Ability to perform work with minimal supervision Ability to think creatively, follow digital industry trends to identify new/innovative communications tactics.
Ability to analyze and troubleshoot communications challenges using logical and creative thought processes Ability to facilitate successful working relationships with co-workers and be a positive influence Ability to respond quickly and effectively to co-workers and community members Ability to apply integrity, ingenuity, empathy and innovation in the performance of assigned tasks Ability to learn and adapt to rapidly changing information and technology Additional Information Work Environment:
Work is primarily performed in an environmentally controlled office environment but may have exposure to adverse weather conditions related to outdoor events.
Work assignments include evenings and weekends.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear.
Additionally, this position requires travel to/between city facilities via motor vehicle.
The employee is frequently required to use hands and fingers to handle, feel or operate objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift, carry, push, and pull materials and objects weighing up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Cognitive Functions:
The position incumbent works in a fast-paced office environment characterized by frequent deadlines, interruptions, and complex decision making processes.
Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services.
Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.
Work is performed with minimal direction and supervision.
Work routinely requires independent judgment and most problems are difficult with precedent occasionally available.
The incumbent must be capable of working effectively with coworkers and members of the public.
Concentration and focus are required to complete complex, detail oriented tasks.
Tools/Equipment Used:
General office equipment, including but not limited to:
computer, printer, telephone, mobile device, and copy machine.
Computer software including but not limited to:
word-processing, spreadsheet, social media, website, design, and database programs.
The City of Wilsonville offers a generous benefit package including:
Healthcare
Benefits:
The City offers an extensive employee benefit package, including medical, dental, vision, life, and long term disability plans.
Cost share amounts are dependent on an employee's full-time equivalent status.
Retirement:
The City is a member of the Oregon Public Employees Retirement System and currently contributes the employee's portion of the retirement system.
Employees may also elect to participate in one of two voluntary deferred compensation programs.
Wellness Program:
The City offers a generous wellness program, including gym membership reimbursements for employees Vacation:
Based on years of service, full-time employees begin accruing vacation leave at 12 days per year.
Sick Leave:
Full-time employees accrue 8 hours per month.
Holidays:
10 paid holidays per year.
01 If you are a veteran, select the option that best describes your veteran status.
Please note, you must provide proof of your eligibility for veteran's preference by attaching your DD-214 or your DD-215 to your application.
I am a qualified veteran I am a qualified, disabled veteran I am not a veteran 02 Please select the option which best describes your level of education:
I have a High School Diploma or GED I have completed some course work in Public Administration, Business, Communications, Public Relations, Marketing, Journalism, or a closely related field.
I have a Bachelor's degree in Public Administration, Communications, Public Relations, Marketing, Journalism, or a closely related field.
I have a Master's degree in Public Administration, Communications, Public Relations, Marketing, Journalism, or a closely related field.
I have a Bachelor's and/or a Master's degree in an unrelated field.
03 Please select the option which best describes your years of related
Experience:
I have less than 12 months of experience in communication, marketing, and/or and public information programs.
I have 12 - 23 months of experience in communications, public information/relations programs, marketing, or related work.
I have 24 - 35 months of experience in communications, public information/relations programs, marketing, or related work I have 36 - 59 months of experience in communications, public information/relations programs, marketing, or related work I have 60 or more months of experience in communications, public information/relations programs, marketing, or related work 04 Do you have at least at least 1 year of professional experience managing social media and developing videos for a business? Yes No 05 Do you have the following preferred experience/skills? (please ensure your application and/or resume clearly identifies your experience/skills) Experience in digital content production, including basic HTML Video editing in PremierPro or similar Extensive understanding of multiple social media Customer service experience Strong writing and editing skills Spanish fluency (write, read and speak) 06 Describe your current or most recent role which has prepared you for this opportunity, including your day-to-day outreach activities and applicable decision making processes.
Do not reference your resume.
If this does not apply to your experience, enter NA.
07 Briefly describe why you are interested in this position and how it fits into your short- and long-term career goals.
Required Question Recommended Skills Administration Adobe Illustrator Adobe In Design Adobe Photoshop Audio Equipments Branding Estimated Salary: $20 to $28 per hour based on qualifications.
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