Account support rep (asr) level 3

Company Name:
## Job Posting
Our client in Wilsonville, OR has an immediate opening for a Account Support Representative for an 18 month contract assignment (possibility of extension).
This is an hourly contract position that pays $12.88 an hour.
This is a driving position. Print experience and copier maintenance skills needed.
If interested,please immediately apply to this requisition. All candidates will need to submit via our website for consideration to CTG job # 14202666
Thank you for your interest!
Job Description
Essential job functions:
Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks
Provides backup and peak workload support to all Client Associates in territory
Establish support coverage schedules with Managers and Site Coordinators
Supports training of new employees, as required
Supports administrative tasks performed by Client Associates
Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets)
Ensures key contact list for all clients is maintained and available
Ensures there is a current roster of employees and associated duties for effective coverage support
Ensures day to day interface with account key contacts is maintained during coverage support
Work with account team to ensure the Value Assurance Process is current and up to date.
Communicates to Site Coordinator and Manager all process opportunities identified during support period
Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
Provide accurate and timely monthly reporting of activities as required
Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
Coordinates and fair shares overtime requirements
Tracks overtime by account covered to ensure proper billing
Able to lift and move up to 50 pounds
Travel to accounts supported using reliable dependable transportation
## Job
Ability to demonstrate problem resolution skills and escalation process
Able to demonstrate excellent verbal and written communications
Able to demonstrate use of organizational and time management skills to facilitate client deliverables
Able to demonstrate ability to manage multiple tasks
Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint
Manage email (create folders, change user options)
Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
Perform mail merges
Able to demonstrate intermediate knowledge of MS Word or equivalent
Insert images
Create and manage tables and columns
Edit headers/footers
Create forms
Create and manage multiple sections
Able to demonstrate intermediate knowledge of MS Excel or equivalent
Navigate multiple worksheets within a workbook
Create charts/graphs
Use basic math functions
Create basic formulae
Able to demonstrate working knowledge of MS PowerPoint or equivalent
Open and create basic presentations
Open saved presentations
Print using different options
Able to demonstrate working knowledge of account-relevant applications
Adobe Acrobat
File conversion or graphic arts applications
Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
Able to demonstrate ability to recognize PC to printer connectivity
Able to demonstrate basic knowledge of Digital Front Ends
Able to demonstrate functional knowledge of MAC when required by client
Job Posting: Jun 10, 2014, 2:51:14 PM
Job: Technology & Healthcare IT
Primary Location: US-OR-Wilsonville
Education Level: High School Diploma/GED ( 11 years)
Travel: Yes, 50 % of the Time
Req ID: 14202666

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