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Help Desk Specialist

Company Name:
Paladin, Inc.
Reference # : 14-02792 Title : Help Desk Specialist
Location : Wilsonville, OR
Position Type : Full Time/Contract
Experience Level : Start Date / End Date : 08/17/2014 / 02/16/2016
Description
Paladin Consulting is currently hiring for aHelp Desk associateto join our team working onsite at our client's office located inWilsonville, OR.
Job Title: Help Desk Specialist
Location: Wilsonville OR
Work Hours: 8:00 AM to 5:00 PM
Job Description:
Solve Customer problems over the phone (software installation, networking, etc)
Provide support to internal/external sales personnel, resellers, and end user customers
Set up and maintain data bases for customers and resellers in back office systems
Accomplish tasks without considerable direction and/or supervision
Required Skills:
Proficiency with Microsoft Excel, Microsoft Office, and data bases.
Knowledge of network operating systems and network setup.
Strong telephone communication skills.
Excellent phone support and troubleshooting
Education:
Minimum: High School Diploma or equivalent.
Experience:
Prior work experience in Help Desk Support, Customer Service and or Technical Support environments. Prior administrative experience, with an emphasis on working with databases.
Preferred: Advanced Networking skills would be a plus
Paladin is an EEOC employer.We drug test and background check!

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